Frequently Asked Questions
Everything you need to know about shopping with Natasha's Top Shelf.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, jewelry and intimate apparel are final sale.
How do I know which size to order?
Each product page features a detailed size guide. Since we curate pieces from various designers, we recommend checking the specific measurements provided to ensure the perfect fit.
Are the items on your 'Top Shelf' authentic?
Absolutely. We pride ourselves on quality and authenticity. Every piece in our collection is sourced directly from verified designers and authorized distributors.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.